Refund policy

Last updated: July 2026

Thank you for shopping with July Sova. Each order is prepared with great care. Please read our refund and return policy before making a purchase.

Digital Products

All digital products, including PDF cross stitch patterns and downloadable files, are non-refundable and non-returnable.

Due to the nature of digital products, refunds cannot be issued once the files have been delivered or downloaded.

If you experience any problems with your download or receive an incorrect or corrupted file, please contact us. We will gladly provide assistance or send a replacement file.

Handmade & Physical Products

We accept returns of physical items within 14 days of delivery.

To be eligible for a return:

* the item must be unused and in its original condition;
* the item must be returned in its original packaging whenever possible;
* proof of purchase is required.

Return shipping costs are the responsibility of the customer unless the item arrives damaged or an incorrect item was sent.

Custom & Personalized Orders

Custom-made and personalized items are created specifically for each customer and cannot be returned or refunded, unless they arrive damaged or defective.

This includes custom embroidery kits assembled individually for your order.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

* your order number;
* a description of the issue;
* clear photos of the item and packaging.

We will work with you to resolve the issue as quickly as possible.

Refund Processing

Once your returned item has been received and inspected, approved refunds will be processed to the original payment method.

Depending on your payment provider, refunds may take several business days to appear in your account.

Contact

If you have any questions about this policy, please contact us:

Email: july.sova93@gmail.com